Run with Ali

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Terms & Conditions

Last updated: 5 November 2026.

These Terms & Conditions apply when you order an online running technique analysis, and any add-ons, on runwithali.com. They are the contract between you and me, so please read them before you order. I’ve kept them as short and plain as I can.

The short version

  • I’m Alexandra (Ali) Bartková, a sole trader in the Czech Republic. I do every analysis myself. It’s not done by AI.
  • You pay online, upload four videos and answer a questionnaire. I send you a PDF report within 2-3 business days.
  • The analysis is coaching, not medicine. If you’re in pain, see a doctor or physiotherapist first.
  • As a consumer, you can withdraw within 14 days. You lose that right once the service has been fully provided, and you pay for any part I’ve already done.
  • Something wrong? Email hello@runwithali.com. I settle complaints within 30 days.

This summary doesn’t replace the full Terms below.

1. Who I am

Run with Ali is run by me:

  • Alexandra Bartková, sole trader (fyzická osoba podnikající)
  • Company ID (IČO): 21276633
  • Registered in the Czech Trade Register (Živnostenský rejstřík). Trade licensing office: Živnostenský úřad Pardubice.
  • Registered address: Jiráskova 345, 533 72 Moravany, Czech Republic
  • VAT: not registered for VAT
  • Email: hello@runwithali.com
  • WhatsApp and phone: +420 606 075 952

In these Terms, “I”, “me” and “my” mean Alexandra Bartková. “You” means the person who places the order.

2. Who these Terms apply to

  • These Terms apply to every order placed on runwithali.com.
  • Most of my customers are consumers: people who order for themselves, not for their business. Some rules apply only to consumers, for example the right to withdraw (section 10) and out-of-court dispute resolution (section 12). If you order as a business, those rules don’t apply to you.
  • You must be 18 or over to open an account and order. If the runner is under 18, a parent or legal guardian must place the order, accept these Terms and give the consents on the runner’s behalf.
  • Each order is a one-off purchase, not a subscription.
  • The contract is concluded in English. I’m not bound by any code of conduct.

3. What you get

The running technique analysis is a personal review of how you run. I do it myself, as a human coach, based on your videos and your answers. It isn’t generated by AI or automated software.

You get:

  • an analysis of four videos of you running: from the front, from the left side, from the right side and from behind (plus one optional extra video)
  • a PDF report with the priorities that matter most for your running
  • drills, with demonstrations, to work on those priorities
  • a 4-6 week plan to build the changes into your training
  • a personal message from me

Your report is available in your account on runwithali.com.

Add-on: 30-minute video call

If you add the video call, we go through your results together and you can ask me anything. We agree on a time by WhatsApp or email, or you pick one through a booking link if I send you one. We meet online on Google Meet or a WhatsApp video call. Any other add-ons are described on the order page.

The order page always shows exactly what’s included and the current prices before you pay.

4. Not a medical service

The analysis is coaching advice about running technique. It is not a medical examination, diagnosis or treatment, and it doesn’t replace a doctor or physiotherapist.

  • If you’re in pain, injured, recovering from an injury or have a health condition, see a doctor or physiotherapist first. Only order if they’re happy for you to run.
  • Tell me honestly about current and past injuries and pain in the questionnaire. I can only take into account what I know.
  • Start the drills and the plan gradually. If something hurts, stop and get professional advice.
  • You decide whether and how you follow my recommendations. I can’t guarantee specific results, such as a faster time or never getting injured.
  • If your answers or videos suggest you should see a medical professional first, I may pause or cancel your analysis. If I cancel it, you get a full refund.

5. Prices and payment

  • The analysis costs €119. The 30-minute video call costs €29. The prices shown on the order page when you order apply.
  • All prices are in euros (EUR). I am not registered for VAT, so no VAT is added: the price you see is the final price.
  • The price you see before you pay is the final price. I don’t add any fees. You pay your own internet or phone costs as usual.
  • You pay in advance, online, through Stripe’s secure checkout. You can pay by card, Apple Pay or Google Pay (whichever options the checkout shows you).
  • Your card details go straight to Stripe. I never see or store your full card number.
  • You can enter a discount code at checkout. Each code has the conditions stated with it. Codes can’t be exchanged for cash.
  • If your bank account isn’t in euros, your bank may charge a currency conversion fee.
  • You get a confirmation of your payment by email.
  • If your payment doesn’t go through, no contract is made. An unpaid order expires after 7 days.

6. How you order and when the contract is made

Ordering works like this:

  1. On the order page, you choose the analysis and any add-ons.
  2. You create an account (name, email address, WhatsApp number and password), or you log in.
  3. You tick the boxes to accept these Terms, to ask me to start straight away (see section 10) and to consent to my use of your health information (see the Privacy Policy). Marketing emails and the use of video clips are optional.
  4. You click the payment button and pay on Stripe’s checkout page.

Before you pay, you can check and correct everything you’ve entered. Stripe shows you the total before you confirm the payment.

The contract is made when your payment goes through. I then email you a confirmation that includes these Terms and a record of your request to start straight away.

I store your order, the consents you gave (with the version of each text and the time) and the version of these Terms you accepted. You can see your orders in your account. If you’d like a copy of the Terms you accepted, just ask.

7. Your account

  • Each account is for one person. Keep your password to yourself and your details up to date.
  • Tell me straight away if you think someone else is using your account.
  • I may suspend or close an account that is seriously misused, for example for fraud or abuse. If I close your account and it isn’t your fault, I’ll refund anything you’ve paid for services I haven’t provided yet.
  • Your report stays in your account until you delete the account. You can delete it at any time in your account settings. This also deletes your videos, answers and reports, so download your report first.
  • If you delete your account before your report is ready, I can’t finish your analysis. If you want to withdraw from the contract, please do that first (see section 10).

8. After you pay: videos and questionnaire

  1. Confirm your email address with the code I send you. Confirming your WhatsApp number is optional.
  2. Follow the filming guide and upload four videos: front, left side, right side and back. Each video can be up to 1 GB, in a common format such as MP4 or MOV. You can add one extra video if you like.
  3. Answer the questionnaire and submit everything.

Please:

  • film somewhere safe, away from traffic, ideally on a treadmill or a quiet, flat path
  • only upload videos of yourself, and if anyone else appears in them, make sure they agree
  • give true and complete answers

Your videos are private. Only I watch them, and they’re deleted automatically 90 days after your report is delivered. The details are in the Privacy Policy.

There’s no deadline for submitting, but I can only start once I have everything. If you haven’t finished, I’ll send you a few reminders.

9. Delivery

  • I check your videos after you submit. Your report will be ready within 2-3 business days, and at the latest by the delivery date shown in your account and in the email confirming your submission.
  • Business days are Monday to Friday, except Czech public holidays.
  • You’ll find the report in your account. I’ll let you know by email and, if you’ve confirmed your number, on WhatsApp.
  • If a video can’t be used (for example, your feet aren’t in the frame), I’ll ask you to re-film just that angle and tell you why. The delivery date may then move: I’ll deliver by the original date or within 1 business day after you upload the new video, whichever is later.
  • If I can’t deliver on time for a reason on my side (for example illness), I’ll tell you as soon as possible and give you a new date. If the new date doesn’t work for you, you can cancel your order and get a full refund.
  • The analysis has been fully provided once your report is available in your account.

The video call

  • Once your report is ready, you’ll find a link in your account to book the call. Please book it within 3 months of getting your report.
  • You can reschedule through the booking tool up to 24 hours before the call. If you miss the call without letting me know, it counts as provided.
  • If I have to cancel, I’ll offer you a new time. If none suits you, I’ll refund the price of the call.
  • The call has been fully provided once it has taken place.

10. Your right to withdraw (consumers)

As a consumer, you can withdraw from the contract within 14 days without giving a reason. The withdrawal period ends 14 days after the day the contract is made, which is the day your payment goes through.

Starting before the 14 days end

When you order, you ask me to start straight away, before the withdrawal period ends. This means:

  • You lose your right to withdraw once the service has been fully provided. For the analysis, that’s when your report is available in your account. For the video call, it’s when the call has taken place. (Czech Civil Code, § 1837(a); Directive 2011/83/EU, Article 16(a).)
  • If you withdraw after I’ve started but before everything has been provided, you pay a proportionate amount for what I’ve provided up to the moment you tell me (Czech Civil Code, § 1834).

In practice:

  • Before you submit your videos and questionnaire: you get a full refund.
  • After you submit, but before your report is delivered: I keep a proportionate part of the price for the work already done and refund the rest. I’ll tell you how I worked it out.
  • After your report is delivered, but within the 14 days and before the video call: you get the price of the call back.

How to withdraw

  • Online: click “Withdraw from contract here” in your account, then “Confirm withdrawal”. If you use this option, I’ll confirm by email, without undue delay, that I’ve received your withdrawal, including its content and the date and time you sent it.
  • By email or post: send me a clear statement to hello@runwithali.com or to Jiráskova 345, 533 72 Moravany, Czech Republic. You can use the model form below, but you don’t have to.

You’ve withdrawn in time if you send your statement before the 14 days are up.

Your refund

I’ll refund you without undue delay, and at the latest within 14 days of receiving your withdrawal. I’ll use the same payment method you used (through Stripe), unless you expressly agree to something else. You won’t pay any fees for the refund.

Model withdrawal form

Fill in and send this form only if you want to withdraw from the contract.

  • To: Alexandra Bartková (Run with Ali), Jiráskova 345, 533 72 Moravany, Czech Republic, hello@runwithali.com
  • I hereby give notice that I withdraw from my contract for the provision of the following service: ……………
  • Ordered on: ……………
  • Order number (if you have it): ……………
  • Your name: ……………
  • Your address: ……………
  • Email address used for the order: ……………
  • Signature (only if you send this form on paper): ……………
  • Date: ……………

11. If something isn’t right (complaints)

I want you to be happy with your analysis. If something’s wrong, please tell me. For example, the report may be incomplete, not match what you ordered, or be based on the wrong videos.

  • Email hello@runwithali.com as soon as you notice the problem. Describe what’s wrong and what you’d like me to do.
  • I’ll confirm by email that I’ve received your complaint. I’ll settle it within 30 days, unless we agree on a longer time, and tell you the outcome by email.
  • If your complaint is justified, I’ll fix the problem free of charge, for example by correcting or completing the report. If I can’t, or don’t do it within a reasonable time, you can ask for a reasonable discount. If the problem is serious, you can cancel the contract and get your money back.
  • The analysis is my professional opinion, based on the videos and answers you give me. If you disagree with a recommendation, tell me and I’ll explain my reasoning.

Nothing in these Terms limits your rights as a consumer under the law.

12. Out-of-court dispute resolution

If we can’t sort out a problem together, you can turn to an out-of-court dispute resolution body. It’s free for you.

  • Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI). It deals with consumer disputes with traders based in the Czech Republic. Address: Gorazdova 1969/24, 120 00 Praha 2, Czech Republic. Email: adr@coi.cz. Website: coi.gov.cz/en/information-about-adr. You must first try to settle the dispute with me, and apply within one year of first raising your complaint with me.
  • If you live in another EU country, Norway or Iceland, the European Consumer Centre in your country can also help with a cross-border dispute. The European Commission keeps a list of dispute resolution bodies.

You can always go to court instead.

Supervision: the Czech Trade Inspection Authority (consumer protection), Živnostenský úřad Pardubice (trade licensing) and the Office for Personal Data Protection, Úřad pro ochranu osobních údajů (personal data).

13. Your videos, my materials and reviews

  • Your videos stay yours. You allow me to use them only to provide your analysis. If you gave the separate consent, I may also make short educational clips from them, as described in the Privacy Policy.
  • The report, drills, plan and demonstration videos are my work and are protected by copyright. They’re for your personal use. You may keep and print them and share them with your own coach or physiotherapist. Please don’t publish, sell or pass them on more widely.

How reviews are checked

Reviews on runwithali.com come from customers who have received their analysis. A review can only be submitted from the customer’s own account, after their report has been delivered, and only once per order. I read every review before it’s published. I publish genuine reviews whether they’re positive or negative, and I don’t change what they say. I only reject reviews that are spam, offensive or contain someone’s personal details. If I ever publish feedback I received another way (for example by email), I’ll say so next to it.

14. Liability

  • I provide the service with professional care.
  • I’m not responsible for harm caused by information you didn’t give me or gave incorrectly, by unsafe filming, or by ignoring my advice to stop if something hurts or to get medical advice.
  • I’m not responsible for problems outside my control, such as outages at Stripe, of the internet or of your device.
  • Nothing in these Terms excludes or limits my liability where the law doesn’t allow it, for example for harm to your health that I cause, or for harm caused intentionally or through gross negligence. Your statutory rights as a consumer are not affected.

15. Personal data and cookies

How I handle your personal data is explained in the Privacy Policy. How I use cookies is explained in the Cookie Policy.

16. Changes to these Terms

I may update these Terms, for example when the law or my services change. Your order is governed by the version you accepted when you ordered. A new version applies only to orders placed after it’s published. The date of the current version is at the top of this page.

17. Law and courts

  • Czech law applies to these Terms and to our contract.
  • If you’re a consumer, this choice of law doesn’t take away the protection you have under the mandatory laws of the country where you live.
  • If you’re a consumer, you can bring a claim in the courts of the country where you live or in the Czech Republic.
  • If any part of these Terms is invalid, the rest still applies.

Questions about these Terms? Email hello@runwithali.com or message me on WhatsApp at +420 606 075 952.